Shipping
What are your delivery times?
Our delivery times depend on the shipping method selected
at checkout and your location.
Standard
Shipping: Typically
arrives within 5–7 business days after processing.
Expedited
Shipping: Usually
arrives within 2–3 business days after processing.
Processing
Time: Most
orders are processed within 24 hours, but please allow 1–3
business days before shipment.
Please note that delivery times may vary due to carrier
delays, holidays, or other unforeseen circumstances.
How much will shipping cost?
Standard
Shipping (USPS Flat Rate Mail): Free on orders over $90 within the U.S. and
Puerto Rico.
Orders
under $90: Shipping
costs are calculated at checkout based on the selected shipping method.
Expedited
Shipping: Costs
vary depending on the carrier and speed chosen at checkout.
Final shipping costs will be displayed before
completing your purchase.
Can you provide worldwide shipping?
Yes, we offer worldwide shipping! However,
international customers are responsible for all shipping fees, which
will be calculated at checkout based on the destination and shipping method
selected.
Please note that delivery times may vary
depending on your location and customs processing.
My Order
How can I cancel my order?
If you need to cancel your order, please contact us as soon as possible.
Orders can only be canceled before they are processed and shipped.
Once an order has been shipped, it cannot be canceled, but you may be eligible for a return or exchange.
To request a cancellation, please reach out to our customer support team with your order details.
For further assistance, visit our Contact Us page.
What if I receive the wrong product?
We’re sorry for the mix-up! If you received the wrong item, please follow these steps:
Contact Us – Reach out to our support team with your order details and a photo of the incorrect item.
Replacement or Refund – We will arrange for the correct item to be sent or issue a refund.
Return Shipping – We’ll cover the return shipping cost for incorrect orders.
Please contact us within 5 days of receiving your order so we can resolve the issue quickly!
Do you offer exchanges for faulty items?
Yes, we offer exchanges for faulty items! If your product is damaged or defective, please follow these steps:
Contact Us – Reach out to our customer support team with your order details and a photo of the faulty item.
Exchange Process – We’ll arrange an exchange for the same item, or if it’s unavailable, offer a refund.
Return Shipping – We will cover the return shipping costs for faulty items.
Please contact us within 5 days of receiving your order to process your exchange quickly!
Product
How do I return my product?
Return Policy
If you're not completely satisfied with your Luvora purchase, you may request a return within 3 days of delivery.
How to Return Your Product:
Contact Us – Email our support team with your order details to initiate a return.
Return Condition – Items must be unused, in original packaging, and in the same condition as received.
Shipping – Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process – Once we receive your return, we’ll inspect it and process your refund within 7-14 business days.
For more details or to start a return, visit our Returns Page.
How do I care for my product?
Crystal Care Tips
Cleaning: Wipe with a soft, dry cloth; avoid harsh chemicals and soaking.
Storage: Keep in a soft pouch or jewelry box, away from other jewelry.
Water & Chemicals: Remove before showering, swimming, or applying lotions.
Charging: Recharge with moonlight, selenite, or smudging for optimal energy.
Follow these steps to keep your Luvora crystal bracelet beautiful and energized! ✨
Do you offer extended warranties?
We do not offer extended warranties at this time. However, if you experience any issues with your Luvora crystal bracelet, please reach out to our customer support team—we’re happy to help!
